So it looks like the Post Office may have managed to lose a second parcel this month. Once upon a time you used to be able to rely on them to actually deliver stuff within a predictable period and not have to pay through the nose for the privilege!
We drove up to Toys-R-Us to take back some roller skates we bought my daughter for her birthday. Of course they just broke when she put them on (there's product quality for you). So off we go on a hour round trip (I'm trying not to think of the cost of the petrol or the carbon footprint) to swap them for some that might actually get used. Customer services started well, no fight to get them changed and the computer system said they had another 12 pairs in stock. Unfortunately, after 15 minutes of waiting they then told us that they didn't actually have any! But the computer said you had 12 pairs in stock we reminded the chap. Ah, well ... that includes stuff that's been shipped to us by head office but hasn't arrived yet. Sound like a pretty bizarre logistics system they've got but we had to settle for a refund. Of course they didn't have any skates in the right size for my daughter at all, so she ended up buying yet another soft toy (don't get me started on that subject - suffice to say that we shall shortly have to buy them their own house!). Then we get overcharged at the till and back to customer services...grrrr.
Is it just me or are we become more tolerant of shoddy manufacture, poor service and people who just have no basic pride in their work?
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